How to Grow Your eCommerce Business

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eCommerce has exploded over the last decade and the pandemic propelled it further forward at a record rate. In 2020, consumers spent over $861 billion online with U.S. retailers, a 44% increase from 2019. Globally, the eCommerce industry will reach $4.9 trillion this year. eCommerce generates 10% of all retail sales, with an anticipated 15% year-on-year growth rate.

Estimates show that there are more than 24 million eCommerce websites. There is a lot of competition, but with the right tactics and a strong growth strategy in place, you can bring high-quality traffic to your online store, converting new visitors into repeat customers and achieving eCommerce success.

This article covers two ways to grow an eCommerce business, regardless of the types of products or services you sell. First, I’ll discuss 11 methods you can use to increase sales, followed by eight growth strategies that focus on how to grow your online store – all of which you can implement today.

Here’s what we’ll cover:

The 10 Best Tactics to Increase eCommerce Sales

1. Run Campaigns Using Taboola

2. Build Your Brand Awareness

3. Build Your Email List and Stay in Touch

4. Optimize for Mobile

5. Collect Reviews and Feedback

6. Create Social Media Campaigns

7. Market Most Popular Products

8. Retarget Lost Sales

9. Run Promotions

10. Improve Conversion Rate by A/B Testing

11. Provide Excellent Customer Service

8 Top Strategies to Grow Your eCommerce Business

1. Grow Using Affiliate Marketing

2. Establish Your Target Audience

3. Encourage Repeat Business

4. Offer Complementary Products

5. Offer Upsells and Cross-Sells

6. Market to All Stages of the Funnel

7. Work with Influencers

8. Ship Globally

11 Best Tactics to Increase eCommerce Sales

To increase your sales, you need a game plan. Here are 11 different approaches that will put you on the winning track.

1. Run Campaigns Using Taboola

Consumers love to discover new brands and products from trusted sources. By running native ad campaigns through a native advertising platform, such as Taboola, you get to piggyback on popular publications’ credibility and get your brand in front of new audiences. By doing this, you can target your ideal customer and show your content to them in an authentic, non-invasive way while they are primed to engage with it.

Taboola’s native advertising campaigns help you increase your eCommerce sales throughout the entire funnel by using multiple pieces of content, as in this example:

2. Build Your Brand Awareness

Building brand awareness is about getting people to discover your brand and recognize it again in the future. To do this effectively, post regularly on social media channels, coupling organic content with paid promotions. You should have a strong SEO strategy, so when consumers search for products your content appears on the first page of results. Complement this with Taboola’s brand-awareness campaigns, and you’ll be well on your way to increasing sales

3. Build Your Email List and Stay in Touch

Email is still a top-performing channel. 59% of people report that marketing emails influence purchasing decisions. A robust email lead-generation strategy starts with collecting consumers’ email addresses. Always include an opt-in email capture form on your site and add one during the checkout process. Boost signups by giving something in return, such as a discount code, free shipping, or other valuable offers.

Start with a couple of email campaigns per week, but experiment with the frequency to find the right balance of high open rates and low unsubscribe rates. Personalize the content and keep it interesting by including articles, videos, guides, and special offers.

JCrew, for example, gives a discount to customers who sign up:

4. Optimize for Mobile

With 59% of eCommerce sales happening on mobile devices and smaller retailers achieving a 30% higher mobile conversion rate than larger brands, an optimized mobile experience is essential.

Make your website mobile-responsive, so it automatically adapts to different device sizes. Run quality assurance (Q.A.) tests to make sure buttons are easily clickable, content displays correctly, and scrolling is a breeze. Try to streamline the browsing, search, and checkout processes with autofill suggestions to improve the customer experience.

5. Collect Reviews and Feedback

Positive reviews are worth their weight in gold for a growing eCommerce business. According to one study, reviews can increase conversions by 270%, and 97% of consumers say reviews influence their decisions. Ask for a business review right after the checkout process and make leaving a review painless by including a pop-up with a clickable star-rating option.

For product reviews, email customers after they’ve had enough time to try their purchases. Encourage participation with a discount offer, but make sure the customer understands you are asking for an authentic review, not trying to buy one.

Also, check if users are leaving reviews on third-party sites, such as Trustpilot, and highlight those on your site too.

Foot Locker, for example, offers the chance to win a gift card:

6. Create Social Media Campaigns

Instead of waiting for customers to find you through a search, social media enables a proactive approach. It allows you to show your content in your prospective customers’ feeds through campaigns. Video ads are the way to go – they outperform photo ads by 10-30% on Facebook and earn three times more engagement on Instagram.

Instagram, in particular, has invested heavily in its eCommerce features. Shoppable posts generate 130 million taps every month. Experiment with all the placements available: your Instagram page and stories, Instagram Live, IGTV, and Reels.

7. Market Most Popular Products

Popular products earn their high rankings for a reason. Highlight those items on landing pages, in recommendation sections, and through other communications. You’ll sell more of them, especially when you show all the positive reviews others have written.

Continue to encourage purchases and create a sense of FOMO by using an eCommerce pop-up notification system that alerts visitors to how many others are buying specific products.

Here’s an example using the WordPress eCommerce Notification plugin:

8. Retarget Lost Sales

Customers abandon 70% of shopping carts, leading businesses to lose $18 billion each year. You can recover some lost sales by using abandoned cart emails, reminding customers of the products they viewed.

Make retargeting or remarketing campaigns part of your lead-generation strategy as well. Use these campaigns on social media to show previous site visitors ads that feature the products they viewed. Even if this doesn’t lead to a direct purchase, you’ll increase brand awareness.

9. Run Promotions

Pay-per-click (PPC) is especially beneficial when consumers are searching on Google for the products you sell. Your campaigns will appear at the top of the search results and direct people to your site and products.

Decide when you want to show ads based on varied keywords. Remember, more granular keywords generate higher relevancy, improving the value of a click. If you sell mattresses, for example, you might want your ad to display in search results for ‘best firm mattresses’ or ‘memory-foam mattresses.’

Here’s what the search ads look like for ‘mattress.’

10. Improve Conversion Rate by A/B Testing

A/B testing gives you a data-backed way to improve your site incrementally and create a better overall shopping experience, resulting in increased sales. You can A/B test product photos, headlines, CTA copy and button design, product copy, page layouts, promotions, and more.

Only test one item at a time by creating two variations and send traffic to both. Use Google Analytics or a similar tool to determine which variation led to more effective conversion metrics, such as CTRs, email opt-ins, or sales.

11. Provide Excellent Customer Service

Providing good customer service is the number one business aspect that impacts consumers’ trust levels. Eighty-nine percent of consumers switch to a competitor after a poor experience.

It’s relatively easy to provide excellent service, and you reap the financial rewards if you do. After a positive experience, 52% of people make an additional purchase. Be polite, respond promptly, and know the customer’s purchase history.

Offer service on multiple channels, including by phone, live chat on your website, SMS, and email. Support reps should also man social media, as 65% of 18–34-year-olds believe it is an effective channel.

8 Top Strategies to Grow Your eCommerce Business

Now let’s explore some strategies that will show you how to grow your eCommerce business.

1. Grow Using Affiliate Marketing

Affiliate marketing enables you to expand your business’s reach by allowing bloggers and influencers to market your products to their audiences through dedicated affiliate links in exchange for a commission or percentage of sales. The fastest way to take advantage of affiliate marketing is to sign up with a company, such as ShareASale, and let affiliates on the platform promote your products.

2. Establish your Target Audience

For your eCommerce brand to flourish, you must have a clear idea about who your ideal lead is and what motivates them to make a purchase. Create buyer personas for each audience and consider factors such as age, household income, location, pain points, and interests. These will guide you when creating site content, social media posts, and lead-generation campaigns.

3. Encourage Repeat Business

On average, it costs businesses seven times more to acquire a new customer than to turn a first-time customer into a repeat buyer. Tempt customers to come back and continue shopping by sending a coupon with their first purchase, implementing a loyalty program, offering birthday gifts, and regularly promoting products of interest through personalized campaigns.

4. Offer Complementary Products

When people come to your eCommerce site with a particular product in mind, they can often be enticed to purchase complementary products if they see how they work together. If your eCommerce business sells clothing, think about adding a ‘Shop-the-Look’ option. If you sell phone cases, include an offer that bundles together additional accessories for a lower price than buying each item separately.

Here’s a Shop-the-Look example from Nordstrom:

5. Offer Upsells and Cross-Sells

Upselling involves getting a consumer to buy a better, often more expensive version of the same product. A powerful way to display the benefits of the better item is to use a side-by-side comparison table, so the customer can understand the perks of the more expensive product.

Cross-selling is more about promoting related products. If your online store sells website themes and templates, there’s a high chance visitors are also interested in website-hosting services or purchasing stock images. By showing related products, you increase the value of each sale. Amazon employs this strategy on every product page, and the company reports this tactic generates 35% of its revenue.

Here’s how Amazon lays it out on its site:

6. Market to All Stages of the Funnel

Today’s consumers don’t merely buy products. They research and consider their options before making a purchase. Focusing on building an eCommerce content-marketing strategy can help you attract, convert and retain customers.

Develop multiple types of content, such as how-to videos, articles explaining the product benefits, and buying guides. Then, share your content on different platforms, including your site and social media channels. To broaden your content’s reach, consider running native-advertising campaigns on Taboola and guest posting opportunities.

This is what a Taboola native advertising campaign looks like:

7. Work with Influencers

You can significantly increase your eCommerce brand’s exposure and grow your business by partnering with influencers who have thousands of fans who turn to them for advice and product recommendations. Find influencers in your industry and work with them to create content that they can share to drive sales. Keep in mind, you will need to pay them a commission or fee, but you should more than make up for the cost with the added exposure and sales.

In this example, micro-influencer Lex Ryan partnered with Zodiac Shoes:

8. Ship Globally

Technology has helped create a borderless world that extends to online shopping. 57% of consumers have purchased products from overseas retailers. Don’t limit your audience to only local customers, offer international shipping. If you can’t offer free global shipping, be upfront about the extra costs, so customers aren’t surprised or angered.

Wrap Up

All of these eCommerce strategies are tried and tested. Some will deliver quick wins, others long-term success. Always keep your audience in mind and understand how they respond to different methods by regularly reviewing your customer and sales data. You will quickly discover which tactics work best for your business and which you should forgo.

If your eCommerce store sells clothing or cosmetics, you undoubtedly have the most competition, but we’ve created these great articles just for you. Read them to learn how to succeed in the fashion and beauty eCommerce industries.

Create Your Content Campaign Today!